Our Approach
3we's Commitment to Responsible Gambling
We provide a safe, transparent and controlled gaming environment — because responsible gambling starts with an operator that cares.
Personal Deposit Limits
Set your own daily, weekly or monthly deposit limit based on what you can afford. This limit can be reduced at any time and can only be increased after a review period has passed, to protect you from spending beyond your means.
Game Break
Need a short pause? Use the game break feature to temporarily suspend your account — 24 hours, 7 days, or up to 30 days. The period cannot be shortened once activated, giving you space to reconsider.
Self-Exclusion
If you feel gambling is starting to take over your life, the self-exclusion option lets you lock your account for a longer period. During this time, the account cannot be accessed and no promotions will be sent to you.
Session Time Limits
Set a time limit for each of your gaming sessions. Our system will alert you when time is nearly up, and log you out automatically if you do not respond — helping you stay aware of the time you spend.
Activity History Review
Check your betting, deposit and withdrawal history at any time. Knowing your spending patterns is the first step to keeping gambling purely as entertainment.
Account Protection
All 3we accounts are protected with two-factor authentication. If you suspect your account has been accessed by another party without permission, contact our support immediately — our team is available 24/7.
Player Control Tools
Control Your Gaming Experience
All tools below can be accessed directly through your account settings at 3we or by contacting our customer support.
Deposit Limit
Set your own maximum daily, weekly or monthly deposit amount.
Time Limit
Limit the amount of time you spend in a single gaming session.
Loss Limit
Set a maximum loss limit before your session ends automatically.
Temporary Break
Suspend your account from 24 hours to 30 days whenever you need it.
Self-Exclusion
Lock your account for an extended period if needed for your wellbeing.
Stop Promotions
Choose to stop receiving any bonus offers or promotional communications.
How to Request Help
Steps to Get Support
We understand that acknowledging a problem is the hardest step. If you need support, here is the easiest way to do so with 3we.
Contact Customer Support
Start a conversation via live chat on the 3we website or send an email to our support team, operating 24/7 in Malay and English.
State Your Needs
Tell our agent what type of support you need — a deposit limit, game break, self-exclusion, or just general advice on responsible gambling.
Tools Activated Immediately
Once your request is received, the chosen control tools will be activated on your account right away. You will receive confirmation by email.
Ongoing Monitoring
Our team will follow up to ensure you are comfortable with the settings chosen. You can contact us again at any time.
Know the Signs
Identify Gambling Problems Early
Responsible gambling starts with self-awareness. Here are some signs to watch out for.
You feel the need to increase the amount you bet to get the same satisfaction as before.
You often try to chase back losses with bigger bets after losing.
Gambling is starting to affect your personal relationships, work or financial responsibilities.
You feel anxious or irritable when trying to cut down or stop gambling.
You hide your gambling activity from close family members or friends.
You borrow money or sell belongings to get funds for gambling.
Self-Protection Options
Self-Exclusion Options
Self-exclusion is the most effective tool for players who need a longer break from gambling activity. 3we fully supports your decision to take a break.
1 Month
Suitable for players who want a short rest and to reassess their playing habits.
3 Months
A popular choice for those who need more time to restore healthy spending patterns.
6 Months
Suitable for players who need a more comprehensive and structured recovery period.
Permanent
The permanent exclusion option for those who have made a final decision to stop entirely.
All self-exclusion requests are processed confidentially. To activate, contact our customer support via live chat or email.
Start Your Gaming Experience Responsibly
3we provides an online casino platform operating under international licensing, with full control tools to ensure your gaming experience stays enjoyable and responsible.
FAQ
Frequently Asked Questions
Answers to common questions about responsible gambling at 3we.