Your Privacy is Our Priority

1. Information We Collect

In operating the 3we platform, we collect several categories of personal information to ensure services can be delivered safely, efficiently and responsibly. This collection is done transparently and only for legitimate purposes.

1.1 Account Registration Information

When you register a 3we account, the following information is required:

• Full name as shown on your official identity document
• Date of birth to confirm you are 21 years of age or older in line with our platform eligibility requirements
• Active email address for communication and account verification purposes
• Valid Malaysian mobile number for two-factor verification
• Username and password of your own choosing
• Residential address including postcode and state

1.2 Identity Verification Information (KYC)

As part of our international licensing obligations and Know Your Customer (KYC) requirements, we may ask you to provide:

• A copy of your identity card (MyKad) or valid passport
• Proof of current address such as a utility bill or bank statement
• Proof of ownership of the payment method used (if required)

These documents are stored securely and accessed only by authorised staff for compliance purposes. Identity verification is also an important step in protecting your account from unauthorised access.

1.3 Financial Transaction Data

Every deposit and withdrawal transaction you make through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or crypto assets (USDT, BTC, ETH) is recorded. These records include the amount, date, time and payment method used, but do not store your e-wallet PIN or password.

1.4 Game and Platform Activity Data

We record your game history, bets, winnings, losses and account activity on the platform. This data is used to ensure system accuracy, resolve disputes and monitor gaming patterns to support responsible gambling.

1.5 Technical Data

When you visit the 3we website, our systems automatically record technical information such as your IP address, web browser type, device operating system, visit time and pages viewed. This data helps us detect suspicious activity and improve platform performance.

2. How We Use Your Information

Every piece of information collected is used responsibly and only for the purposes stated below:

• Account management: Creating, verifying and maintaining your user account
• Transaction processing: Carrying out deposits and withdrawals safely and accurately
• Legal compliance: Meeting KYC obligations, anti-money laundering (AML) requirements and licensing conditions
• Platform security: Detecting and preventing fraud, unauthorised access and system abuse
• Customer support: Providing technical assistance and resolving reported issues
• Service communications: Sending important notifications about your account, bonuses and policy updates
• Service improvement: Analysing usage patterns to improve the player experience
• Responsible gambling: Monitoring gaming patterns to identify support needs

3. Sharing Information with Third Parties

3we respects the confidentiality of your information. We only share personal data in limited and controlled situations as follows:

3.1 Technology Service Providers

Third parties we engage for platform operations — such as game software providers, payment processors and cloud computing services — may have limited access to certain data. They are bound by strict confidentiality agreements and are not permitted to use your data for any purpose other than what is specified.

3.2 Legal Obligations and Authorities

We may be required to disclose certain information to authorities, regulatory bodies or law enforcement when there is a valid directive, court order or binding compliance requirement.

3.3 Business Transfers

In the event of a merger, acquisition or transfer of company assets, user information may be transferred as part of the business assets. You will be notified in advance and your rights will remain protected.

4. Cookies and Tracking Technologies

The 3we website uses cookies and similar tracking technologies to ensure a smooth and secure browsing experience. Cookies are small text files stored on your device by your web browser.

4.1 Types of Cookies We Use

• Session cookies: Required to maintain your login session while using the platform
• Preference cookies: Store settings such as your preferred language and currency
• Security cookies: Help identify and prevent fraudulent activity and unauthorised access
• Analytics cookies: Collect anonymous data about how users interact with the website for improvement purposes

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of some parts of our platform.

5. Data Security

Protecting your data is a technical and organisational responsibility that we take seriously. The security measures we have in place include:

• SSL/TLS encryption for all data communications between the platform and users
• Intrusion detection systems and continuous anomaly monitoring
• Multi-layered access controls for internal staff
• Regular data backup procedures to secure remote locations
• Periodic security testing by independent cybersecurity teams
• Privacy compliance training for all staff who handle user data

While we take all reasonable steps, no digital system can be guaranteed 100% safe from cyber threats. In the event of a security incident involving your data, we will notify you promptly and take appropriate remedial action.

6. Data Retention Period

3we retains your personal information for as long as your account is active or as long as necessary to provide services. Data is also kept for the period required to meet legal obligations, resolve disputes and enforce our agreements.

Once an account is closed at your request, personal data that is no longer needed for legal or operational purposes will be deleted or anonymised within a reasonable period. Financial transaction records may be retained for a longer period to comply with international financial regulations.

7. Your Rights Regarding Personal Data

As a 3we user, you have the following rights in relation to your personal information:

To exercise any of the above rights, please contact our 24/7 customer support team via live chat on this website or by email. We will respond to privacy-related requests within a reasonable timeframe.

8. Changes to This Privacy Policy

3we reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, evolving legal requirements or platform service improvements.

Any significant changes will be communicated to registered users via email or in-platform notification before the changes take effect. The "Updated" date at the top of this page indicates the latest version of this policy. Continued use of the 3we platform after those changes take effect is considered your acceptance of the updated policy.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team. We provide 24/7 support in Malay and English.