Terms and Conditions of Platform Use

Definitions and Interpretation

In this Terms and Conditions document, the following words and expressions carry the meanings set out below unless the context requires otherwise:

• "Platform" refers to the 3we website accessible at https://3we.wine and all related services provided by the operator.
• "User" or "Member" refers to any individual who has successfully registered an account on the 3we platform and has accepted these Terms and Conditions.
• "Services" refers to all online gambling activities available on the platform, including slots, live casino, sports betting, Teen Patti, cricket betting and table games.
• "Bonus" refers to any additional credits, free funds or rewards given by 3we to users under specific promotional terms.
• "Wagering Requirements" refers to the number of times bonus funds must be wagered before a withdrawal is permitted.
• "Real Money" refers to funds deposited by the user using a valid payment method, as distinct from bonus funds.

Account Registration and Management

Each user is only permitted to hold one (1) active account on the 3we platform. Attempts to open multiple accounts, whether using the same or different information, constitute a serious violation of this platform's policies.

• The full name, identity card number (MyKad), mobile phone number, and email address used during registration must be accurate and personally owned by the user.
• The account password is entirely the user's responsibility. Do not share login information with any other party.
• If you suspect any unauthorised activity on your account, please contact the 3we customer support team immediately via live chat or email.
• 3we reserves the right to request identity verification (KYC) including a copy of MyKad or passport and proof of address before processing any withdrawal.
• Accounts found to be using false information or linked to fraudulent activity will be terminated immediately without any refund.

Deposits, Withdrawals and Payments

3we accepts a range of payment methods for the convenience of Malaysian users. All financial transactions are processed through secure and encrypted channels.

Accepted Deposit and Withdrawal Methods:

• Touch 'n Go eWallet
• DuitNow (direct transfer to phone number or account number)
• Online banking via FPX (including major Malaysian banks)
• Boost eWallet
• ShopeePay
• Cryptocurrency: USDT, BTC, ETH

3we is not responsible for any delays caused by third-party payment processors, bank system maintenance, or circumstances beyond our control. Users must ensure that withdrawal account details are accurate — 3we is not responsible for losses resulting from incorrect information.

All deposits must originate from an account registered in the user's own name. 3we reserves the right to withhold withdrawals if the source of funds is suspicious or cannot be verified.

Bonuses, Promotions and VIP Programme

3we offers a range of promotions to reward member loyalty. All bonuses are subject to specific terms stated alongside the relevant offer.

Welcome Bonus:

3we VIP Programme:

• Bronze — weekly cashback of up to 0.3%, awarded each week based on betting activity.
• Silver — weekly cashback of up to 0.5%, available to members who have demonstrated a higher level of activity.
• Gold — weekly cashback of up to 0.8%, reserved for 3we's most loyal members with consistent betting activity.

VIP upgrades are based on a comprehensive review of account activity. 3we reserves the right to adjust or withdraw any bonus if there is evidence of misuse, including strategic hedging or coordinated betting between accounts.

Bonus funds cannot be transferred to other users. Any attempt to transfer or sell bonuses is a violation that will result in account termination.

Game Rules and Betting

All games available on the 3we platform use a certified Random Number Generator (RNG) to ensure that game outcomes are fair and unbiased. Game results recorded by the 3we system are final.

• Users are solely responsible for their betting decisions. 3we does not compensate for losses arising from misunderstanding of game rules.
• In the event of a technical error during gameplay, 3we reserves the right to void the relevant round and return the bet amount to the user.
• Attempts to exploit software bugs, system vulnerabilities, or errors by live casino operators are prohibited and may result in winnings being voided.
• For sports betting, the odds displayed at the time the bet is placed are the applicable odds — odds may change before the bet is confirmed.
• Bets placed after a match or event has started (in-play) are subject to specific rules and limits set for each type of event.

3we reserves the right to limit or restrict betting from specific users if there are indications of fraud or strategies that undermine fair play for other users.

Account Closure and Restriction

Users may request account closure at any time by contacting the 3we customer support team. Real money remaining in the account (after deducting bonus funds that have not met wagering requirements) will be returned via the original payment method.

3we reserves the right to suspend, restrict, or terminate a user's account, with or without prior notice, for the following reasons:

• Violation of any terms contained in this document.
• Suspicion or confirmation of fraudulent activity, money laundering, or promotion misuse.
• Failure to submit identity verification documents within the specified period.
• A request from the user themselves as part of a self-exclusion programme.
• Legal compliance requirements or instructions from relevant authorities.

In cases of confirmed fraud, 3we reserves the right to hold all funds in the account and hand them over to the relevant authorities.

Liability Limits and Disclaimer

The 3we platform is provided on an "as-is" basis. While we strive to ensure continuous and uninterrupted service, we cannot guarantee that the platform will always be available, error-free, or secure from all cyber threats.

• 3we is not liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Any losses resulting from a user's own betting decisions are entirely the user's responsibility.
• 3we is not liable for service disruptions caused by circumstances beyond our control, including internet infrastructure failures, power supply interruptions, or actions by third parties.
• In the event of a dispute regarding game outcomes, 3we's server records will be used as the final and conclusive evidence.

Personal Data Protection

3we collects, stores, and processes users' personal data in accordance with our separate Privacy Policy. By using this platform, you give 3we consent to process your personal information for the following purposes:

• Identity verification and compliance with KYC (Know Your Customer) requirements.
• Processing of financial transactions and account management.
• Service-related communications, including technical notices and policy updates.
• Detection and prevention of fraud and illegal activities.
• Improvement of user experience and analysis of platform usage.

For more information on how we handle your data, please refer to our full Privacy Policy.

Governing Law and Jurisdiction

3we operates under an international licence issued by a recognised gambling regulatory body. These Terms and Conditions are governed by the laws of the jurisdiction in which the licence was issued.

Any dispute arising from or in connection with the use of the 3we platform shall be resolved through binding arbitration in accordance with the rules set by the relevant licensing authority.

Amendments to Terms and Conditions

3we reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon publication on this website.

It is the user's responsibility to review these Terms and Conditions periodically. Continued use of the 3we platform after any amendments constitutes your acceptance of the updated terms.

In the case of material changes that significantly affect user rights, 3we will endeavour to provide notice via email or in-platform notification to registered users before the changes take effect, though this is not an absolute obligation.

Contact Us

If you have any questions, concerns, or would like further clarification regarding these Terms and Conditions, the 3we customer support team is ready to assist you.

• Live Chat: Available 24/7 via the live chat icon at the bottom right corner of this website.
• Email: [email protected]
• Support Languages: Bahasa Melayu and English

For account-related enquiries, please include your account number or registered email to help speed up the process. Sensitive information such as passwords should not be shared via email.